Service
As an ACH customer, you enjoy the best possible service.
From the initial idea to series production, we provide comprehensive support.
Innovative solutions do not arise by chance; they are the result of well-thought-out project support. Our collaboration begins with your idea and only ends when your product is ready for series production. We are at your side as a reliable partner, technically skilled, economically efficient, and always solution-oriented.
Your project deserves more than just a tool; it deserves a partnership. Let us work together to turn your idea into the perfect solution. With us, you have a single point of contact who will support your project from start to finish, right through to successful handover to you.
As a service provider in the field of silicone tools, we provide you with comprehensive support – from the initial idea to series approval. Our aim is to translate your requirements into a technically and economically optimal result. In doing so, we focus on precision, diligence, and partnership-based cooperation.
We analyze your components specifically for optimization potential. Whether it's material savings, cycle time reduction, or functional improvement, our expertise ensures measurable benefits.
Knowledge that gets you ahead – practical and customized
Our training courses provide in-depth expertise on silicone processing, tool technology, and automation. Whether at our technical center or directly at your site, we provide your team with targeted, practical training. The focus is on operation, process optimization, and application safety. This ensures that your employees are well prepared and that your production runs efficiently and smoothly.
The partnership that develops from a project is very important to us.
That is why we offer a wide range of services to make optimization, maintenance, and servicing as easy as possible for you.
To this end, we provide every customer with all relevant data in our customer portal, which can be accessed at any time and from anywhere in the world—the ACH Service Plus.
For our American customers, we also have a Tech Center in Florida, which enables us to provide even better customer service.
Our portal provides a clear overview of your ACH products. Here you will find information on commissioning, maintenance, and optimization. You can also quickly locate and order spare parts.
The ACH customer portal offers registered customers central access to technical documentation, tool data, test reports, and project information. It enables transparent communication, fast data exchange, and efficient project management—anytime, anywhere. This allows customers to keep track of their projects and gain direct access to relevant information.
You can easily select and request replacement parts immediately in the portal.
All your ACH-Components are listed clearly and categorically.
We provide you with detailed instructions for commissioning, maintenance, and optimization.
Maintenance manuals, parts lists, drawings, measurement reports, and much more can be viewed at any time.
There are 20 different injection molding machines available, up to 250 tons; horizontal, vertical, and multi-component designs.
From component development and material testing to ACH product training, we are flexibly positioned.
The most important link between design, toolmaking, and series production. With the aim of achieving a technically and economically optimal result.
For measurement, we use high-precision optical and tactile measuring systems for component and steel measurement.
A modern technical center in Sarasota, Florida, is available for our customers in America.
This state-of-the-art facility enables us to offer customer training, troubleshooting, and customer support of even higher quality.
Two horizontal injection molding machines are available for trials, material testing, and training.
Application engineering for short-term support, training, and testing is available on site.